Returns Policy

Product

Only items purchased at Aurora Spa can be returned to Aurora Spa for a credit or exchange. Items can only be returned in the unfortunate event that you react to a product (evidence required) or it is faulty. Aurora Spa returns policy does not cover changes of mind.

To return ASPAR products to Aurora Spa the item must be returned within 30 days of purchase, with proof of purchase.

ASPAR products purchased at other retail outlets must be returned to their original point of purchase and are subject to their returns policy.

Please contact us on (03) 9536 1130 for further information.

 

Gift Vouchers & E-Vouchers:

Gift Vouchers and e-Vouchers should be treated as cash.

Lost, stolen, or destroyed gift vouchers will not be refunded in cash or replaced.

Gift Vouchers and E-vouchers are non-refundable, however, can be redeemed for product. Where the cost of the purchase exceeds the available voucher balance, the voucher holder will be required to pay the difference. Any balance that remains on the voucher after expiry will not be available for use or a refund.

Vouchers cannot be used to purchase another voucher.