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FAQs

Everything you need to know about Aurora Spa & Bathhouse Mornington Peninsula

General

K LCan I use my mobile phone or other technology?
K LDo I need to make a reservation?
K LDo I need to pay in advance?
K LHow do I make a reservation?
K LHow do I reschedule my appointment?
K LIs there a surcharge?
K LIs there car parking?
K LWhat do you do with lost property?
K LWhat if I need to cancel my reservation?
K LWhat if I’m running late?
K LWhat is provided in the changerooms?
K LWhen are you open?
K LWhen should I arrive?
K LWhere are you located?
K LWho can visit Aurora Spa & Bathhouse?
K LWill the weather effect my Aurora experience?

Bathhouse

K LAre there any mandatory conditions that apply to use of the bathhouse?
K LAre there any private experiences?
K LCan I book the Bathhouse for a private event?
K LCan I book the Bathhouse without a spa treatment?
K LCan I drink alcohol before or during my bathhouse experience?
K LDo you allow children to use the bathhouse?
K LHow long is my bathhouse session?
K LIs the bathhouse accessible for those with limited mobility?
K LWhat can I experience if I’m pregnant?
K LWhat if I have a medical condition?
K LWhat should I bring to my bathhouse ritual?
K LWhat should I leave at home?
K LWhat should I wear?
K LWhat’s included in the bathhouse ritual?

Spa Treatments

K LCan I book a spa treatment without using the Bathhouse?
K LCan I request a specific therapist?
K LDo you offer couples treatments?
K LIs your spa accessible for those with limited mobility?
K LWhat can I experience if I’m pregnant?
K LWhat should I wear for my spa treatment?
K LWhat’s included with my spa treatment?

Couples Treatments

K LHow does massage heal the body?

Gift Cards

K LHow do I receive my gift card?
K LHow do I redeem my gift card?
K LHow long is my gift card valid for?
K LWhat can I purchase a gift card for?
K LWhat can I redeem my gift card for?
K LWhere can I redeem my gift card?

Spa Store

K LAre Aurora Spa & Bathhouse products available to take home?
K LDo you offer postage?

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For couples booking enquiries please complete the below form.
Spa Together Enquiry
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For residential retreat enquiries please complete the below form.
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For private retreat enquiries please complete the below form to request a discovery call with our retreat host
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For corporate enquiries please complete​ the below form to request a discovery call with our wellness host.
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