AURORA SPA & BATHHOUSE
FAQs
GENERAL
WHEN ARE YOU OPEN?
Bathhouse
Monday to Wednesday 9am – 7pm
Thursday – Friday 9am – 9pm
Saturday 8am – 9pm
Sunday 8am – 6pm
Spa Treatments
Monday to Wednesday 9am – 7pm
Thursday – Friday 9am – 9pm
Saturday 8am – 9pm
Sunday 8am – 6pm
Aurora Spa and Bathhouse is closed on Christmas Day.
WHERE ARE YOU LOCATED?
We are located at The Continental Sorrento precinct at 23 Constitution Hill Road, Sorrento Vic 3943. You will find us opposite the Atrium.
IS THERE CAR PARKING?
Limited short term on-site parking is available. Enter next to InterContinental Sorrento Mornington Peninsula porte cochère on Constitution Hill Road. Fees may apply for overstays. There is also ample free street parking along Ocean Beach Road.
WHEN SHOULD I ARRIVE?
We kindly ask for you to arrive at our Reception for check-in at least 20 minutes prior to your reservation time, ensuring you allow sufficient time for parking.
WHAT IF I HAVE A MEDICAL CONDITION?
Thermal bathing is very therapeutic for most people, however, some medical conditions require caution or even avoidance. Your health and safety are our top priority, and we recommend that you consult with your doctor or healthcare provider if you have medical issues and follow their advice. You may find that they recommend some of our experiences while cautioning you to avoid others.
Some thermal bathing experiences may be unsafe for conditions such as high blood pressure, heart disease, recent trauma or surgery and diabetes. Additionally, some medications can cause complications, such as dehydration and overheat. Sauna and steam are contraindicated for some conditions, including heart disease, circulatory disorders, stroke, diabetes, high blood pressure, recent trauma and surgery, certain respiratory conditions and alcoholic intoxication.
When making your reservation, kindly advise us of any health conditions, allergies or injuries which could affect your choice of experience. Our team will make recommendations that are appropriate for you.
For a smooth check-in process, please complete your guest consultation form prior to your arrival.
It is mandatory to wear a swimsuit.
We recommend wearing our slip-resistant slippers into the bathhouse. Please do not wear slippers in pools or in thermal experiences. We ask that you pay the utmost attention when travelling on wet floor surfaces around the bathhouse.
DO I NEED TO MAKE A RESERVATION?
Yes, please make a reservation to avoid disappointment. If you’re visiting with a group, please ensure you have a reservation for all attendees. We can accommodate approximately sixty guests in our Bathhouse, one private salt float therapy and we have capacity for ten spa treatments at any one time.
HOW DO I MAKE A RESERVATION?
For your convenience, we offer three different booking options:
- Book online here.
- By phone. Please call +61 3 5935 1222.
- In person at our spa reception.
DO I NEED TO PAY IN ADVANCE?
All reservations will be paid in full at the time of booking.
If using a gift card, the full amount will be redeemed at the time of booking. Please note Aurora Spa & Bathhouse is a cashless facility.
Accepted terms of payment: Visa/Mastercard, American Express/JCB, Diners/Discover, Eftpos. Please note there will be a 1% credit card surcharge added.
WILL THE WEATHER EFFECT MY AURORA EXPERIENCE?
Aurora offers an all-weather, year-round experience where you are cocooned in a comfortable indoor environment, blissfully undisturbed by outdoor elements.
WHAT IF I NEED TO CANCEL MY RESERVATION?
We understand circumstances change. Please give at least 48 hours notice to avoid cancellation or rescheduling fees. A 100% of the reservation cost will be charged to the nominated credit card for any reservation that is cancelled, rescheduled or changed with less than 48 hours notice.
WHAT IF I AM RUNNING LATE?
Reservations will commence and complete at the scheduled time. If you arrive late, your reservation time may be reduced to finish at the scheduled time. To avoid disappointment, we recommend that you arrive 20 minutes before your scheduled reservation time to allow for check-in and consultation.
WHAT IS PROVIDED IN YOUR CHANGEROOMS?
Aurora Spa & Bathhouse guests are provided with a locker, robe and towel. These will be waiting for you in the changeroom, where you also have access to showers, vanity areas and hair dryers. Our ASPAR body cleanser, ASPAR shampoo and ASPAR hair conditioner are provided in all our showers.
WHO CAN VISIT AURORA SPA AND BATHHOUSE?
Everyone is welcome to visit Aurora Spa & Bathhouse.
We kindly ask children aged 14 and above are accompanied by a parent or legal guardian at all times. A parent or legal guardian must sign a waiver and consent form prior to the child using the facilities and identification confirming the child’s age may be required before entry is permitted.
Aurora Spa and Bathhouse does not permit guests under the age of 14 years.
Aurora Spa and Bathhouse reserves the right to refuse entry.
DO YOU CATER FOR COUPLES AND GROUPS?
Yes, we do. Please refer to the Spa Together section of our spa menu where you will find packages and offers for couples and groups. Alternatively use our online enquiry form and one of our reservations team will be in contact with you.
LOST PROPERTY
Lost property will be stored for one week from the found date. Any items not collected within this time will be donated to local charities. Liquids, under garments, toiletries and other items of a personal nature are kept for 24 hours only and then discarded.
If you are unable to collect your lost items, we will post out your belongings to you, standard post $10.00 and express post with tracking $15.00. Postage within Australia only.
CAN I USE MY MOBILE PHONE OR OTHER TECHNOLOGY?
To maintain a relaxing, tranquil environment and ensure the privacy of all guests, the use of mobile phones, smart watches, tablets, computers, cameras, headphones, speakers and any other technology is not permitted.
CAN I SMOKE?
Aurora Spa & Bathhouse is an entirely smokefree space. This includes, but is not limited to, cigarettes, pipes, cigars, E-cigarettes and vaping.
BATHHOUSE
WHAT'S INCLUDED?
Your Bathhouse entry includes a locker, robe, towel and botanical salt scrubs. Our beautifully appointed change rooms include showers, vanity areas and hair dryers. Our ASPAR body cleanser, ASPAR shampoo and ASPAR hair conditioner are provided in all our showers.
During your visit, you will have access to all Bathhouse facilities, including our sky-lit daydream pool, cold plunge, vitality pool, magnesium salt pool, Nordic sauna, halotherapy room, aroma steam, glacial mist, sensory showers and centella thermal lounges.
WHAT SHOULD I WEAR?
You will need to wear appropriate swimwear when using the Bathhouse. Our facility is communal and nude bathing is not permitted. Clothing (e.g., cotton t-shirts/shorts) cannot be worn in place of swimwear.
You can find a range of swimwear for purchase in our boutique.
You can go barefoot in the Bathhouse or alternatively purchase take-home slides for $6.90. Please refrain from wearing your own footwear in the Bathhouse.
WHAT SHOULD I BRING?
Water Bottle: We have hydration stations available in our Bathhouse should you wish to refill your water bottle during your visit. Please only bring plastic or stainless steel; glass is not permitted. Aurora Spa & Bathhouse does provide drinking vessels for you to use if you don’t bring a water bottle.
Credit card: All payments are cashless so please bring the credit card originally used to make your reservation. An alternative card can be used to finalise payments and any additional purchases.
WHAT SHOULD I LEAVE AT HOME?
Jewellery and other valuables: Aurora accepts no responsibility for loss of valuables while attending our premises and we recommend you leave them at home.
Food and Drink: Aurora Spa & Bathhouse is not a BYO venue.
Mobile phones and other technology: We are a tech -free space.
WHEN SHOULD I ARRIVE?
We kindly ask for you to arrive at our Reception for check in at least 20 minutes prior to your reservation time, ensuring you allow sufficient time for parking.
WHAT IF I HAVE A MEDICAL CONDITION?
Thermal bathing is very therapeutic for most people, however, some medical conditions require caution or even avoidance. Your health and safety are our top priority, and we recommend that you consult with your doctor or healthcare provider if you have medical issues and follow their advice. You may find that they recommend some of our experiences while cautioning you to avoid others.
Some thermal bathing experiences may be unsafe for conditions such as high blood pressure, heart disease, recent trauma or surgery and diabetes. Additionally, some medications can cause complications, such as dehydration and overheat. Sauna and steam are contraindicated for some conditions, including heart disease, circulatory disorders, stroke, diabetes, high blood pressure, recent trauma and surgery, certain respiratory conditions and alcoholic intoxication.
When making your reservation, kindly advise us of any health conditions, allergies or injuries which could affect your choice of experience. Our team will make recommendations that are appropriate for you.
For a smooth check-in process, please complete your guest consultation form prior to your arrival.
It is mandatory to wear a swimsuit.
We recommend wearing our slip-resistant slippers into the bathhouse. Please do not wear slippers in pools or in thermal experiences. We ask that you pay the utmost attention when travelling on wet floor surfaces around the bathhouse.
CAN I BOOK THE BATHHOUSE WITHOUT A SPA TREATMENT?
Yes, you are welcome to experience our Bathhouse without a spa treatment. Booking a package is a great way to elevate your spa experience, and spa treatment guests enjoy reduced bathing prices.
ARE THERE ANY PRIVATE EXPERIENCES?
The Bathhouse is a communal space where all guests use the facilities at the same time.
If you are looking for a private experience, we suggest booking our Private Salt Float Therapy or a spa treatment.
Groups can book the Bathhouse for exclusive use, subject to availability.
HOW LONG IS MY BATHHOUSE SESSION?
We allow 1.5 hours for you to enjoy all the thermal and bathing experiences. You are welcome to extend your visit by adding on an additional 1.5 hour Bathhouse Ritual at the reduced price of $85.00 per person. Please add this at the time of booking. Already booked? Call our reservations team who will assist you with your upgrade.
CAN I BOOK THE BATHHOUSE FOR A PRIVATE EVENT?
We welcome private event bookings where your group will have exclusive access to the Bathhouse. Please email info@auroraspa.com.au and our reservation team will get back to you with a quote.
IS THE BATHHOUSE ACCESSIBLE FOR THOSE WITH LIMITED MOBILITY?
Aurora Spa & Bathhouse provides access for guests with limited mobility. Accessible experiences include: Magnesium Salt Pool, Vitality Pool, Nordic Sauna, Glacial Mist and Aroma Steam. Please note that for thermal suites (sauna/steam), wheelchairs and walking aides will need to be heat resistant. Bathhouse pools do not include a hoist or ramps. Be sure to include your companion or carer on your reservation to provide you with assistance. Companions and carers with the relevant identification receive complimentary entry when accompanying a paying guest who requires assistance. Our Bathhouse has a lift for guests to reach the pools deck. A wheelchair can be requested and will be confirmed for your reservation subject to availability.
Please contact our reservations team for further assistance regarding our guest journey and experiences.
WHAT CAN I EXPERIENCE IF I AM PREGNANT?
We don’t allow pregnant women to use our Bathhouse, however we do offer some therapeutic treatments that you can safely enjoy during your pregnancy. You and your baby’s safety is our priority and exposure to high temperatures – like in our pools, sauna and steam – can put your pregnancy at risk.
Private Salt Float Therapy is a wonderful bathing alternative. It can help reduce the strain on your body and spine, improve sleep, alleviate aches and pains associated with pregnancy and leave you feeling calm, rested and soothed.
Our reception team will be happy to help with other treatment suggestions. Every pregnancy is different and we suggest you talk to your doctor prior to booking your spa experience.
CAN I DRINK ALCOHOL BEFORE OR DURING MY BATHHOUSE EXPERIENCE?
Our Bathhouse is an alcohol-free zone. We also strongly advise against drinking alcohol before your thermal bathhouse session. Alcohol dehydrates the body, and this can lead to serious health complications in a hot and humid environment. Alcohol also disrupts your ability to regulate body temperature and affects your blood pressure and heart rate, leaving your vulnerable to overheating and other health risks.
To ensure a safe and enjoyable experience for everyone, guests who arrive intoxicated will be refused entry to the Bathhouse.
DO YOU ALLOW CHILDREN TO USE THE BATHHOUSE?
Children aged 14 and above are welcome to use the Bathhouse if they are accompanied by a parent or legal guardian. A parent or legal guardian must sign a waiver and consent form prior to the child using the facilities and identification confirming the child’s age may be required before entry is permitted.
Children under the age of 14 are not permitted to use the Bathhouse.
ARE THERE ANY MANDATORY CONDITIONS THAT APPLY TO USE OF THE BATHHOUSE?
To ensure an enjoyable, safe and healthy experience for everyone we ask our guests to adhere to the following:
- Swimwear is compulsory.
- Slippers cannot be worn in pools, saunas and steam rooms.
- Sauna users must sit on a towel.
- Guests are required to shower before beginning their bathhouse journey.
- Children aged 14 and above must be accompanied by a parent or legal guardian.
- Mobile phones, tablets and cameras are not allowed in the Bathhouse.
- Guests under the influence of alcohol or drugs will be refused entry.
- We encourage social interaction but please be mindful of disturbing other guests.
We reserve the right to remove anyone who does not comply with these conditions or disrupts the experience for other guests.
PRIVATE SALT FLOAT THERAPY
WHAT DOES FLOATING DO FOR ME?
REST (Reduced Environmental Stimulation Therapy) or Internal Sensory Enhancement is a long-established practice which has experienced a modern resurgence due to extensive scientific research becoming accessible to the general public.
Floating minimises external stimuli and alleviates all sources of physical discomfort including gravity, releasing tension from your bones, joints and muscles allowing your body to heal whilst your mind enters a deepened meditative state.
A powerful physical and cognitive experience, research has proven float therapy aids muscle relaxation, hormonal balance and increases brainwave activity. Key benefits include accelerated recovery from injury, better sleep and reduced stress and anxiety.
HOW MANY TIMES DO I NEED TO FLOAT TO SEE RESULTS?
Many first time floaters experience the true benefits of floating after their first float but really notice the feeling and difference floating can make after 2-3 session. Like any therapy, consistent and repeated floating will help achieve results. Take advantage of our packages or memberships to see the benefits for yourself!
WHEN SHOULD I ARRIVE?
We kindly ask for you to arrive at our Reception for check in at least 20 minutes prior to your reservation time. We kindly ask you to allow additional time for parking.
WHAT IF I HAVE A MEDICAL CONDITION?
Thermal bathing is very therapeutic for most people, however, some medical conditions require caution or even avoidance. Your health and safety are our top priority, and we recommend that you consult with your doctor or healthcare provider if you have medical issues and follow their advice. You may find that they recommend some of our experiences while cautioning you to avoid others.
Some thermal bathing experiences may be unsafe for conditions such as high blood pressure, heart disease, recent trauma or surgery and diabetes. Additionally, some medications can cause complications, such as dehydration and overheat. Sauna and steam are contraindicated for some conditions, including heart disease, circulatory disorders, stroke, diabetes, high blood pressure, recent trauma and surgery, certain respiratory conditions and alcoholic intoxication.
When making your reservation, kindly advise us of any health conditions, allergies or injuries which could affect your choice of experience. Our team will make recommendations that are appropriate for you.
For a smooth check-in process, please complete your guest consultation form prior to your arrival.
It is mandatory to wear a swimsuit.
We recommend wearing our slip-resistant slippers into the bathhouse. Please do not wear slippers in pools or in thermal experiences. We ask that you pay the utmost attention when travelling on wet floor surfaces around the bathhouse.
HOW LONG CAN I FLOAT FOR?
We allow 60 minutes to fully immerse yourself within the experience.
WHAT SHOULD I WEAR?
For the most beneficial experience we recommend that you float in the nude, swimwear is optional. Remember you are in complete privacy.
WHAT IS INCLUDED?
Towel and earplugs. Our shower includes ASPAR shampoo, ASPAR hair conditioner and ASPAR body cleanser.
HOW IS HYGIENE MAINTAINED?
The Epsom salt solution is filtered 4 times between floats via a network of filters and sanitised via a UV light process, providing a sterile solution that is maintained according to VIC Health Department regulations.
WHAT IF I FALL ASLEEP?
One hour of floating is equivalent to 4 hours of deep sleep. The buoyancy of the water will keep you floating. There is no risk or problem with allowing yourself to drift away.
CAN I FLOAT IF I AM PREGNANT?
Floating while pregnant can help by taking the strain off the body and spine and promotes excellent sleep, a lovely sense of well-being and can alleviate all the pains and aches normally associated with pregnancy. To ensure floating is suitable for you during your stage of pregnancy, it is advised to talk to your doctor before booking.
WHAT IF I AM CLAUSTROPHOBIC?
As opposed to a pod where you close the lid, you are in your own private float room where you open the door and step into your bathing journey. You are always in control of your environment. Our team will explain all aspects of the float on your arrival.
WILL I GET COLD AND WRINKLED?
No. You can float for hours and never get cold or prune. The Epsom salt or magnesium sulfate acts as a regulator for water and inhibits the water from saturating in the skin. Epsom salts do not have the same drying effects on the skin as the salt we cook with. Although the salts do remove oils from the surface layer of the skin, it draws oils from the layers beneath which creates baby-soft skin.
CAN I FLOAT AFTER COLOURING MY HAIR?
Please wait a week after you dye your hair before floating to make sure that any extra colour has had the chance to rinse out. The float tank solution won’t cause any more harm to your hair than your usual shampoo and conditioner. In fact Epsom salt can increase the health and volume of your hair.
WHEN SHOULDN’T I FLOAT?
- If you have very recently gotten a tattoo, we recommend waiting at least 4-6 weeks, but check with your tattoo artist first. Epsom salt can permanently fade or damage the aesthetic look of your tattoo if you float before it’s fully healed
- If you have any open wounds, or have a skin condition that causes irritation (eczema or psoriasis or highly sensitive skin)
- If you are sick and/or have an infection that is contagious. Please wait until you are no longer contagious to float
- If you have had vomiting or diarrhea in the last 2 weeks
- If you have ear gromets. Please check with your physician before booking your float.
- If you are actively undergoing chemotherapy and/or radiation treatment
- If you are under the influence of drugs or alcohol. For safety reasons, our staff have the right to refuse service to anyone who is intoxicated or suspected to be intoxicated
- If you got a spray tan or used self-tanner in the last 3 weeks
- If you are epileptic and your epilepsy is not under control and you have not received the go-ahead from your medical care provider
- If you are diabetic and your diabetes is not under stable management or you have not received the go ahead from your medical care provider
- If you have kidney disease and have not received the go-ahead from your medical care provider
SPA
WHATS INCLUDED?
Your spa treatment includes use of our beautifully appointed changerooms with showers, vanity areas and hair dryers. Our ASPAR body cleanser, ASPAR shampoo and ASPAR hair conditioner are provided in all our showers. We provide you with a locker, robe, towel, and slippers.
WHAT SHOULD I WEAR?
On arrival at our reception please wear whatever makes you the most comfortable. Once checked in you will be asked to make your way to our changerooms. You will be required to wear your lower underwear and the robe provided. In some instances, disposable underwear may be provided by your therapist once you are in your treatment room. Please do not attend your treatment room without wearing appropriate underwear and robe.
WHAT SHOULD I BRING?
Water Bottle: We have hydration stations available in our relaxation lounge should you wish to refill your water bottle during your visit. Please only bring plastic or stainless steel, glass is not permitted. Aurora Spa & Bathhouse does provide drinking vessels if you do not wish to bring a water bottle with you.
Credit card: All payments are cashless so please bring the credit card originally used to make your reservation. An alternative card can be used to finalise payments if required and all additional purchases.
WHAT SHOULD I LEAVE AT HOME?
Jewellery and other valuables: Aurora accepts no responsibility for loss of valuables while attending our premises and we recommend you leave them at home.
Food and Drink: Aurora Spa & Bathhouse is not a BYO venue.
Mobile phones and other technology: We are a tech -free space.
WHEN SHOULD I ARRIVE?
We kindly ask for you to arrive at our Reception for check in at least 20 minutes prior to your reservation time, allowing sufficient time for parking. We kindly ask you to allow additional time for parking.
WHAT IF I HAVE A MEDICAL CONDITION?
Thermal bathing is very therapeutic for most people, however, some medical conditions require caution or even avoidance. Your health and safety are our top priority, and we recommend that you consult with your doctor or healthcare provider if you have medical issues and follow their advice. You may find that they recommend some of our experiences while cautioning you to avoid others.
Some thermal bathing experiences may be unsafe for conditions such as high blood pressure, heart disease, recent trauma or surgery and diabetes. Additionally, some medications can cause complications, such as dehydration and overheat. Sauna and steam are contraindicated for some conditions, including heart disease, circulatory disorders, stroke, diabetes, high blood pressure, recent trauma and surgery, certain respiratory conditions and alcoholic intoxication.
When making your reservation, kindly advise us of any health conditions, allergies or injuries which could affect your choice of experience. Our team will make recommendations that are appropriate for you.
For a smooth check-in process, please complete your guest consultation form prior to your arrival.
It is mandatory to wear a swimsuit.
We recommend wearing our slip-resistant slippers into the bathhouse. Please do not wear slippers in pools or in thermal experiences. We ask that you pay the utmost attention when travelling on wet floor surfaces around the bathhouse.
IS YOUR SPA ACCESSIBLE FOR THOSE WITH LIMITED MOBILITY?
For guests with limited mobility or guests that require mobility aides we provide accessible changeroom and bathroom facilities and an accessible treatment room with shower. Please contact our reservations team who will be happy to assist in making your reservation.
WHAT CAN I EXPERIENCE IF I AM PREGNANT?
We do have spa treatments on our menu specifically designed to be enjoyed during pregnancy. During the first trimester facials are recommended and in your second and third trimester we have massage options for you to also choose from.
CAN I BOOK A SPA TREATMENT WITHOUT USING THE BATHHOUSE?
Yes, you are welcome to visit Aurora for a treatment without Bathhouse access. A Bathhouse visit is a great way to elevate your spa experience though, and day spa guests enjoy reduced bathing prices.
GIFT CARDS
WHAT CAN I PURCHASE A GIFT CARD FOR?
Set dollar value cards are available between $100 – $2500. To request a customised amount please contact our reception team on 5935 1222 or visit them in our Spa Store.
HOW LONG IS MY GIFT CARD VALID FOR?
Our gift cards are valid for 3 years from the date of purchase.
WHAT CAN I REDEEM MY GIFT CARD FOR?
Gift cards can be redeemed for Bathhouse, Spa Treatments, Packages and in our Spa Store. The full value of gift cards can be partially redeemed over the validity period and must be fully redeemed prior to expiry.
WHERE CAN I REDEEM MY GIFT CARD?
Gift cards are only redeemable at Aurora Spa & Bathhouse, located at The Continental precinct, Sorrento.
HOW DO I REDEEM MY GIFT CARD?
Simply make your booking online or over the phone. Credit card details will be required to secure your reservation. On arrival at our reception, your gift card will be redeemed and no credit card transaction will apply.
HOW DO I RECEIVE MY GIFT CARD?
E-Gift cards will be sent directly to the purchaser or recipient as soon as payment has been made unless you have opted to customise the delivery date and time.
If you have chosen to have one of our beautifully presented physical gift cards sent in the post, we offer two options: Standard postage $10.00 and Express Post $15.00. Postage is to addresses within Australia only.
Aurora Spa & Bathhouse accepts no responsibility for lost or undelivered items.
Alternatively, why not purchase directly from our reception team who will package a gift card for you on the spot.
SPA STORE
ARE AURORA SPA & BATHHOUSE PRODUCTS AVAILABLE TO TAKE HOME?
Aurora Spa Store is a mindfully curated lifestyle store offering a considered range of products to help you live your best life. As well as the ASPAR and Biologique Recherche products used in Aurora treatments, you can discover products to help you slow down, appreciate every moment and encourage more pleasure in the daily routines that lead to a life of balance and wellbeing.
Turn your everyday into the extraordinary with brands that are often hard to find and hand-picked products that will inspire you to live well. The offering includes books that will teach you how to embrace change, restore your energy and simplify your life; beauty products and tools from trusted brands, ensuring we are using the best products for skin and within; home and lifestyle wares designed to inspire ritual and add joy and pleasure to your days; locally handcrafted jewellery and apparel made with purpose using ethically sourced sustainable materials.
You can purchase directly from our onsite spa store or call our team to enquire about product availability.
DO YOU OFFER POSTAGE?
Yes, you can opt to have your purchase sent out to you. We offer two options: Standard postage $10.00 and Express Post $15.00. Postage is to addresses within Australia only.
Aurora Spa & Bathhouse accepts no responsibility for lost or undelivered items.
